Terms & Conditions of Hire

Terms & Conditions of Hire

 

Plink Limited t/a Set Surfaces (Co. No. 06892078), 

Unit 37 Townmead Road, London SW6 2SZ

Updated September 2026

  1. Risk and insurance
    a. The Client is responsible for hired goods from delivery until return, and must insure them against all risks.
    b. Delivery and collection are not included. Sub-contracted transport must be insured, with blankets and ties used in enclosed vehicles. We may refuse collection without adequate protection.
    c. Protective and swap bags are free during hire. Any not returned are charged.

  2. Use and care
    a. Goods must be kept in good condition and used indoors only, unless agreed.
    b. A signature is required on return.
    c. Repair or replacement of damaged or lost goods is charged to the Client.
    d. Goods returned late are charged at the extended hire rate until returned or their replacement value is paid.
    e. Missed delivery windows may incur £25 plus VAT.

  3. Liability
    a. We give no warranties on the goods. The Client checks them before use and is responsible for safe use, even where we were told the intended use.
    b. To the fullest extent the law allows, our liability is excluded. Nothing excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.
    c. We cannot give copyright clearance. Our suppliers know the goods are used in visual media. Seek your own legal advice if concerned.

  4. Payment
    a. Minimum hire is £95 plus VAT per contract. All prices are plus VAT.
    b. We may ask for a deposit, and always do for goods leaving the UK.
    c. Extended hire and loss or damage invoices are payable on receipt.
    d. Failed or returned payments incur a £25 plus VAT admin fee. Late payment carries statutory interest and costs under the Late Payment of Commercial Debts Act 1998.
    e. Cancellation more than 24 hours before collection: 10% of hire. Within 24 hours, or if goods are not collected: 50% of hire.
    f. Retainer clients: usage is logged and invoiced quarterly in arrears.

  5. Custom print hire
    a. The Client supplies print-ready files at the correct size and format, checked at zoom. The Client saves a 10cm by 20cm section at 100% to confirm how it will print.
    b. The Client confirms they own the image, or hold written permission for repeated commercial use.
    c. File errors are the Client's responsibility. No refunds once an order is placed.
    d. The print is a hire item and is returned after hire. We own the copyright in the printed image and may reuse it in our hire collection and digital products.

  6. General
    a. Goods remain our property.
    b. Placing an order means you accept these terms, and they prevail over any Client terms.
    c. English law applies, with the courts of England and Wales having jurisdiction.

In short: by paying or by taking the goods on hire, even if no money has changed hands yet, you have accepted these terms and they apply in full.

 

SET Surfaces FIve Minute Skim Read - OR - Expand for a deeper dive.

Our lightweight panels feature handpicked textiles, ranging from luxurious metallic prints to realistic textures like plaster, wood, and bricks. They serve as versatile backgrounds for fashion and product shoots or as practical solutions for set issues on location. Unlike traditional wooden flats, our panels are portable, super lightweight, and ready-made, offering a simple, cost-effective solution without compromising quality. We provide same-day dispatch directly to your set, making it effortless to enhance your shoot with our panels.

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